Healthcare

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NEWS RELEASE

Blood Collection Toll-Free Telephone Appointment Booking Line
Expands to Saturdays in Western Zone
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FOR IMMEDIATE RELEASE
Wednesday, August 26, 2020

WESTERN ZONE - Nova Scotia Health continues to work to improve the blood collection toll-free telephone appointment booking process. This includes adding more staff to address issues and delays people may experience when they call to book a blood collection appointment.

In Nova Scotia Health’s western zone (Annapolis Valley, South Shore and South West areas), the toll-free appointment telephone line is expanding to six days per week. It will now be open every Saturday from 8 a.m. to 4 p.m., starting Saturday, August 29. Also, more staff will be available Monday to Friday to clear up any backlog of callers waiting in the queue after the phone lines close at 5 p.m.

“We are still experiencing a high number of callers, and we want to thank everyone for their patience,” said Leslie Oliver, Director of Laboratory and Pathology Medicine for Nova Scotia Health’s western zone. “We also want to sincerely apologize for the length of time people may be waiting on the telephone.”

Nova Scotia Health has started the implementation of an online booking system for blood collection that will allow people to book appointments with ease and reduce wait times.

Requiring booked blood collection appointments, as opposed to the former walk-in service, helps Nova Scotia Health maintain physical/social distancing in our waiting areas. Providing booked appointments is part of Nova Scotia Health’s response to COVID-19.

Nova Scotia Health is gradually re-introducing services that were reduced because of COVID-19. This includes re-opening some blood collection sites where it is safe and appropriate to do.

Blood collection services will be available at Weymouth Health Centre each Wednesday, starting Wednesday, September 2.

Appointments for outpatient blood collections in the Annapolis Valley, South Shore and South West areas can be booked using one toll-free number: 1-833-998-2722. Call from 7 a.m. to 5 p.m., Monday to Friday, and on Saturdays from 8 a.m. to 4 p.m.

When coming for blood collection, people are asked to please arrive no more than five minutes prior to the appointment to avoid congestion in waiting areas. The safety of our patients and our staff is top priority.

The following western zone sites are open for blood collection by appointment only. No walk-ins please:

Annapolis Valley
Annapolis Community Health Centre
Soldiers Memorial Hospital, Middleton
Eastern Kings Memorial Health Centre (EKM), Wolfville
Valley Regional Hospital (with limited capacity)
Western Kings Memorial Health Centre (WKM), Berwick
(Please note, EKM and WKM are the alternate sites for patients who would normally go to Valley Regional Hospital for blood collection).

South Shore
Fishermen’s Memorial Hospital, Lunenburg
Queens General Hospital, Liverpool
South Shore Regional Hospital, Bridgewater

South West
Roseway Hospital, Shelburne
Digby General Hospital
Yarmouth Regional Hospital
Barrington Community Health Centre, Barrington Passage
Clare Health Centre, Meteghan
Weymouth Medical Centre, Weymouth (on Wednesdays, starting September 2)

The public is reminded the following NSHA blood collection sites are currently closed as part of our response to COVID-19:
Our Health Centre, Chester
North Queens Medical Centre, Caledonia
Lockeport Medical Center, Lockeport
Islands Health Centre, Freeport

For more information on blood collection times and locations, visit our blood collection page: www.nshealth.ca/blood-collection

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Provincial Media Line: 1-844-483-3344

About Nova Scotia Health
Nova Scotia Health provides health services to Nova Scotians and a wide array of specialized services to Maritimers and Atlantic Canadians. We operate hospitals, health centres and community-based programs across the province. Our team of health professionals includes employees, doctors, researchers, learners and volunteers. We work in partnership with community groups, schools, governments, foundations and auxiliaries and community health boards. Visit www.nshealth.ca for more.

Roseway Hospital

Roseway Hospital is a community hospital serving about 15,000 Shelburne County residents with primary care services, inpatient, ambulatory and emergency care.

Nineteen inpatient beds include acute medical care, convalescent, cardiac care, pediatrics and care for people awaiting long-term care placement.

Jodi Ybarra
Roseway Hospital Site Manager
PO Box 610
Shelburne, NS
B0T 1W0

  • Main number: 902-875-3011
  • ER department, patient inquiries: 902-875-4390 (fax: 902-875-1428)
  • Patient calls: 902-875-2696
  • Mental Health: 902-875-4200
  • Addiction Services: 902-875-8645
  • Public Health: 902-875-2623

Click here for information regarding temporary ER closures at Roseway Hospital.

Collaborative Care Clinic

A collaborative family practice team includes family doctors, nurse practitioners, family practice nurses, and other health professionals working together to provide comprehensive care for patients.

A collaborative family practice team provides:

  • Comprehensive care – the team provides a full range of health care, from basic wellness check-ups to managing complex conditions.
  • Accessible care – the team works to offer appointments at various times that best meet the needs of patients.
  • Coordinated care – patients see the right health care provider for their needs.
  • Continuity of care – patients see the same team of providers throughout their life, building a medical history and trusting relationship over time.
  • Community-oriented care – the team works to meet the specific health needs of patients, and of the community.

Primary Health Care is working to create more and strengthen existing collaborative family practice teams across the province. Having access to a primary care provider, such as a family doctor or nurse practitioner, is important to all of us for our health and wellness.

Living Without a Family Doctor?

If you don’t have a family doctor or nurse practitioner, please register with Need a Family Practice.

Primary Care Clinic for Patients Without a Primary Care Provider

The Shelburne Family Practice now offering a limited number of appointments Monday through to Friday. Starting January 7, 2020, patients can book appointments starting each Tuesday for the upcoming week (Wednesday through to the following Tuesday) by calling the practice at 902-875-2321.

Patients using this service will be seen by either a family doctor or nurse practitioner and the LPN. This clinic is being set up to provide primary care for people without a family physician or nurse practitioner living in Shelburne County. The health care provider who sees the patient will NOT become the person’s regular family doctor or nurse practitioner.

This is NOT a walk-in clinic and people cannot walk-in for an appointment.

Anyone with an emergency should go to the Emergency Department or call 911.

Senior Assisted Living Facilities

Shelburne County has three large homes that provide Senior Citizens a place then can feel protected and obtain the assistance they require to enable them to continue comfortable daily living.

Roseway Manor
1604 Lake Rd.
Sandy Point,
Shelburne, N.S.
B0T 1W0
902-875-4707

Bayside Home
96 Bayside Dr.
Barrington, Nova Scotia
B0W 1E0
902-637-2098

Surf Lodge Nursing Home
73 Howe Street, PO Box 160
Lockeport, Nova Scotia
B0T 1L0
902-656-2015